Chapter 47 Diagnostics
ZyWALL USG Series User’s Guide
996
CHAPTER 47
Diagnostics
47.1 Overview
Use the diagnostics screens for troubleshooting.
47.1.1 What You Can Do in this Chapter
• Use the Diagnostics screens (see Section 47.2 on page 996) to generate a file containing the Zyxel
Device’s configuration and diagnostic information if you need to provide it to customer support
during troubleshooting.
• Use the Packet Capture screens (see Section 47.3 on page 1000) to capture packets going through
the Zyxel Device.
• Use the CPU / Memory Status screens (see Section 47.4 on page 1006) to view the CPU and memory
performance of various applications on the Zyxel Device.
• Use the System Logs screen (see Section 47.5 on page 1008) to see system logs stored on a
connected USB storage device on the Zyxel Device.
• Use the Remote Assistance screens (see Section 47.6 on page 1009) to configure and schedule
external access to the Zyxel Device for troubleshooting.
• Use the Network Tool screen (see Section 47.7 on page 1010) to ping an IP address or trace the route
packets take to a host.
• Use the Routing Traces screens (see Section 47.8 on page 1013) to configure traceroute to identify
where packets are dropped for troubleshooting.
• Use the Wireless Frame Capture screens (see Section 47.9 on page 1014) to capture network traffic
going through the AP interfaces connected to your Zyxel Device.
47.2 The Diagnostics Screens
The Diagnostics screens provide an easy way for you to generate a file containing the Zyxel Device’s
configuration and diagnostic information. You may need to send this file to customer support for
troubleshooting.
Click Maintenance > Diagnostics to open the Diagnostics screens.
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