Chapter 43 Troubleshooting
VMG/XMG Series User’s Guide
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• Move your wireless device closer to the AP if the signal strength is low.
• Reduce wireless interference that may be caused by other wireless networks or surrounding wireless
electronics such as cordless phones.
• Place the AP where there are minimum obstacles (such as walls and ceilings) between the AP and
the wireless client.
• Reduce the number of wireless clients connecting to the same AP simultaneously, or add additional
APs if necessary.
• Try closing some programs that use the Internet, especially peer-to-peer applications. If the wireless
client is sending or receiving a lot of information, it may have too many programs open that use the
Internet.
What is a Server Set ID (SSID)?
An SSID is a name that uniquely identifies a wireless network. The AP and all the clients within a wireless
network must use the same SSID.
43.5 USB Device Connection
The Zyxel Device fails to detect my USB device.
1 Disconnect the USB device.
2 Reboot the Zyxel Device.
3 If you are connecting a USB hard drive that comes with an external power supply, make sure it is
connected to an appropriate power source that is on.
4 Re-connect your USB device to the Zyxel Device.
43.6 UPnP
When using UPnP and the Zyxel Device reboots, my computer cannot detect UPnP and refresh
My Network Places > Local Network.
1 Disconnect the Ethernet cable from the Zyxel Device’s LAN port or from your computer.
2 Re-connect the Ethernet cable.
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