Agilent N5181A/82A MXG Signal Generators User’s Guide 151
Troubleshooting
Contacting Agilent Technologies
Contacting Agilent Technologies
• assistance with test and measurements needs, and information on finding a local Agilent office:
http://www.agilent.com/find/assist
• accessories or documentation: http://www.agilent.com/find/mxg
• new firmware releases: http://www.agilent.com/find/upgradeassistant.
If you do not have access to the Internet, please contact your field engineer.
NOTE In any correspondence or telephone conversation, refer to the signal generator by its model
number and full serial number. With this information, the Agilent representative can
determine whether your unit is still within its warranty period.
Returning a Signal Generator to Agilent
Use the following steps to return a signal generator to Agilent Technologies for servicing:
1. Gather as much information as possible regarding the signal generator’s problem.
2. Call the phone number listed on the Internet (http://www.agilent.com/find/assist) that is specific
to your geographic location. If you do not have access to the Internet, contact your Agilent field
engineer.
After sharing information regarding the signal generator and its condition, you will receive
information regarding where to ship your signal generator for repair.
3. Ship the signal generator in the original factory packaging materials, if available, or use similar
packaging to properly protect the signal generator.
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