Copyright © 1996 General Motors Corp. 9–1
9–1. OWNER ASSISTANCE
The satisfaction and goodwill of the owners of Allison
transmissions are of primary concern to Allison Trans-
mission Division (ATD), its distributors, and their
dealers.
As an owner of an Allison transmission, you have ser-
vice locations throughout the world eager to meet your
parts and service needs with:
•
Expert service by trained personnel
•
Emergency service 24 hours a day in many
areas
•
Complete parts support
•
Sales teams to help determine your trans-
mission requirements
•
Product information and literature
Refer to a current North American Parts and Service
Directory SA2229 or the International Parts and Ser-
vice Directory SA2338 for a listing of Allison Trans-
mission authorized distributors and service dealers.
Normally, any situation that arises in connection with
the sale, operation, or service of your transmission will
be handled by the distributor or dealer in your area.
(Check the telephone directory for the Allison Trans-
mission service outlet nearest you.)
We recognize, however, that despite t–he best inten-
tions of all concerned, misunderstandings may occur.
To further assure your complete satisfaction, we have
developed the following three-step procedure in the
event you have a problem that has not been handled
satisfactorily.
Step One —
Discuss your problem with a member
of management from the distributorship or dealer-
ship.
Complaints are frequently the result of a break-
down in communication and can be quickly resolved
by a member of management. If you have already dis-
cussed the problem with the Sales or Service Manager,
contact the General Manager. All ATD dealers are as-
sociated with an ATD distributor. If your problems
originate with a dealer, explain the matter to a distribu-
torship member of management with whom the dealer
has his service agreement. The dealer will provide his
ATD distributor’s name, address, and telephone num-
ber on request.
Step Two —
If your problem cannot be readily re-
solved at the distributor level without additional assis-
tance,
contact the Allison Transmission Regional
Office responsible for your local distributor
(see
maps in Warranty Manual). You will be assisted by a
member of the Regional Service Manager’s staff.
For prompt assistance, please have the following infor-
mation available.
•
Name and location of authorized distributor
or dealer
•
Type and make of equipment
•
Transmission model number, serial number,
and assembly number — if equipped with
electronic controls, also provide the ECU
assembly number
•
Transmission delivery date and accumu-
lated miles and/or hours of operation
•
Nature of problem
•
Chronological summary of unit’s history
Step Three —
If you contacted a regional office and
you are still not satisfied,
present the entire matter in
writing or by phone to the Home Office:
Manager Warranty Administration — PF9
Allison Transmission
P. O. Box 894
Indianapolis, Indiana 46206-0894
Phone: (317) 242–3538
The inclusion of all pertinent information will assist
the Home Office in expediting the matter. If an addi-
tional review by the Home Office of all the facts in-
volved indicates that some further action can be taken,
the Regional Office will be advised.
When contacting the Regional or Home Office, please
keep in mind that ultimately your problem will likely
be resolved at the distributorship or dealership — us-
ing their facilities, equipment, and personnel. There-
fore, we suggest you follow the above steps, in se-
quence, when experiencing a problem.
Your purchase of an Allison Transmission product is
greatly appreciated, and it is our sincere desire to as-
sure complete satisfaction.
Section 9 – CUSTOMER SERVICE
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