107
2. Minority employee fingerprint
false accepted
1. Add records manually
2. Adjust fingerprint matching
precision
3. Change another finger and enroll
again.
6.4 Clock’s time works fine, but FP scanner is off, employee cannot attendance
Reason Solution
1. Unit in dormancy status Press any key to activate.
2. Fingerprint scanner abnormal
Restart the machine or change the
fingerprint module
6.5 We do not use the ID + fingerprint mode to verify
Reason Solution
1. Wrong ID entered Enter the right ID
2. This user has no right to use
1:1 identification method
Set 1:1 identification method for this
user.
6.6 The unit beeps automatically when no one punches in/out.
Reason Solution
1. Direct sun light or too bright
light
Avoid direct sun light or other bright
light
2. Latent fingerprint on the
surface of sensor
Clean sensor surface (Adhesive
tapes recommended)
Please note: Should you have any other problems, please kindly email us the log
files in zip or rar (The log files are in Log directory in the installation directory of the
software)!
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