TD 93119EN
28 June 2016 / Ver. PA5
User Manual
Ascom d63 DECT Handset
80
13 Troubleshooting
This section contains information on how to solve common operational problems, and
warnings you may receive.
Go through the following lists if you encounter any problems. If this checklist does not solve
the problem, contact your system administrator.
If others have similar problems, there may be a system error.
Operational Problems
Fault Probable cause Action or comment
No display The battery level is low
The screen saver is set to "Black
also in call"
The handset is defective.
Charge the battery
Change the screen saver setting
as described in
Screen Saver on
page 71
Contact system administrator.
No ringing The sound off icon is on, or ring
volume set to silent, or the
handset is defective.
Long press the Sound off key,
or increase volume, or contact
system administrator.
Unable to mute handset
by long pressing Sound
off key/Mute button.
Unable to set the ring
volume to "Silent".
Handset, with In
Charger > Other
actions>Sound off
enabled, is not muted
when placed in charger.
A handset restriction preventing
the user to silence the handset.
Enable the parameter Possible
to turn off sound see
Configuration Manual, Ascom
d63 DECT Handset, TD
93151EN.
Unable to switch off
handset by long
pressing the On-hook
key.
Handset, with In
Charger > Other
actions> Switch off
enabled, is not switched
off when placed in
charger.
A handset restriction preventing
the user to switch off the handset.
Disable the parameter Prevent
switch off, see
Configuration
Manual, Ascom d63 DECT
Handset, TD 93151EN.
Unable to subscribe
handset using Easy
Registration feature.
1) The handset is subscribed to a
system.
1) Unsubscribe the handset
and then subscribe it by
following the instructions in
Subscribe Handset in DECT
System Manually on page 50.
To Next Page
Loading...
Need help?
General
