• Local Procedure: When users are denied access to Options for administrative reasons, but
individual users need an equalization value other than the one in the settings file, the
HSEQUAL Local Procedure as documented in the Installing and Maintaining Avaya
9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.323 for 9608, 9611G, 9621G,
and 9641G deskphones provides another method to administer the deskphone with the audio
equalization value that you require. “Default” uses the settings file value unless superseded
by User Option. “Audio Opt.” is optimized for TIA-810/920 acoustic performance, and “HAC
Opt.” is optimized for HAC telecoil performance.
• User Option: The user can select “Default” by which the deskphone uses the settings file
value unless superseded by Local Procedure), “Audio Opt.” which uses Handset equalization
that is optimized for acoustic TIA 810/920 performance, or “HAC Opt.” which uses Handset
equalization that is optimized for electrical FCC Part 68 HAC telecoil performance.
• Handset equalization options are effected in the following order:
1. The deskphone uses the User Option value if selected and saved.
2. If a Local Procedure value was selected and saved, the deskphone uses the local
Procedure value.
3. If a Settings file value is specified and saved the deskphone uses that value.
4. If none of the above options are set, the deskphone uses Handset equalization that is
optimized for TIA-810/920 acoustic performance.
Note:
The options Default, Audio Opt and HAC Opt that are available for Handset
equalization are mutually exclusive, meaning only one can be activated at a time.
Administering deskphones for call center operation
The 9608, 9608G, 9611G, 9621G, 9641G, and 9641GS H.323 deskphone models can be used in
call centers. These deskphones use the call center features provided by Avaya Aura
®
Communication Manager.
Use the 46xxsettings file to customize the deskphone parameters associated with call center
operations. These parameters allow the agents to access different functions, such as:
• AGTCALLINFOSTAT - Provides agent access to automatic caller information.
• AGTFWDBTNSTAT - Prevents agents from forwarding calls while signed in.
• AGTGREETINGSTAT - Gives an agent permission to record or select a greeting.
• AGTLOGINFAC - Indicates which Feature Access Code agents must dial to sign in to the call
center.
• AGTSPKRSTAT - Allows or disallows agents from disabling the speakerphone.
• AGTTIMESTAT - Displays the time and date on the top display line.
• AGTTRANSLTO -Determines the proper Agent Information message regarding an incoming
call.
Administering Deskphone Options
March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.
323 131
Comments on this document? infodev@avaya.com
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