Avaya 9600 Series - User Guide Manual

Avaya 9600 Series

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IP Office

9600 Series Phone User Guide

Release 11.1

Issue 2

April 2020

Table of Contents

Chapter 1: Introduction9
- Important Safety Information9
- 9608 Telephone10
- 9611 Telephone11
- 9620 Telephone12
- 9621 Telephone14
- 9630 Telephone15
- 9640 Telephone16
- 9641 Telephone17
- 9650 Telephone18
- Button Modules19
- Phone Keys19
- Call Soft Keys21
- Appearance Buttons22
- Programmable Feature Buttons25
- Status Display25
  - Status Icons26
  - Status Letters26
- Touch Screen Operation27
- The Phone Stand27
- Default Chapter2
  - Table of Contents2
Chapter 2: Making Calls28
- Making a Call28
- Making Additional Calls29
- Calling from Your Contacts29
- Calling from the Call Log30
- Redialling a Previous Number31
  - Redialling in List Mode31
  - Redialling in Last Number Mode31
- Making a32
- Busy Indication32
- Bloc Dialing33
  - Dialing a Number in En-Bloc Mode33
  - Enabling/Disabling En-Bloc Dialing33
- Withholding Your Number34
- Adjusting the Call Volume34
- Muting a Call35
- Ending Calls35
Chapter 3: Answering Calls36
- Answering a New Call36
- Answering Another Call37
- Diverting a Call to Voicemail38
- Silence (Ignore) an Alerting Call38
- Dropping an Incoming Call38
- Page Calls39
- Displaying Other Calls39
- Using Call Pickup40
- Short Codes40
Chapter 4: Redialling42
- Redialling in List Mode42
- Redialling a Previous Number43
- Selecting Your Redial Mode43
Chapter 5: Redirecting Calls44
Chapter 6: Follow Me46
- Follow Me to (Features Menu)46
- Follow Me (Status Menu)47
- Follow Me here (Features Menu)47
- Follow Me here (Status Menu)48
- Follow Me Short Codes48
Chapter 7: Forwarding Calls50
- Forward Unconditional (Status Menu)51
- Forward Unconditional (Features Menu)52
- Forward on Busy/No Answer (Features Menu)52
- Forward on no Answer (Status Menu)53
- Forward on Busy (Status Menu)54
- Call Forwarding Short Codes54
Procedure54
Press the Status Soft Key if Shown54
PHONE Key and then Press the Status Soft Key54
Chapter 8: Do Not Disturb56
- DND On/Off (Features Menu)56
- DND off (Status Menu)57
- Do Not Disturb Exceptions57
- Do Not Disturb Short Codes58
Chapter 9: Twinning59
- Switching Mobile Twinning on60
- Changing Your Twinning Number60
- Transferring a Call to Your Mobile61
- Reclaiming a Twinned Call61
- Switching Mobile Twinning off61
- Switching Fallback Twinning on62
- Switching Fallback Twinning off62
Chapter 10: Holding Calls64
- Holding Conference Calls64
- Holding a Call65
- Taking a Call off Hold65
- Switching between Calls65
- Transferring a Held Call66
Chapter 11: Parking Calls68
- Parking Short Codes68
- Parking Calls (Features Menu)69
- Unparking Calls Using the Status Menu69
- Park & Page70
Chapter 12: Transferring Calls72
- Transferring a Call to Voicemail73
- Transferring a Held Call73
- Transferring a Call to Your Mobile74
Chapter 13: Account Codes75
- Forced Account Codes75
- Manual Account Code Entry76
Chapter 14: Conferencing77
- Starting a Conference77
- Turning a Normal Call into a Conference78
- Adding Another Party Using Hold78
- Adding Another Party Without Using Hold79
- Viewing Conference Details79
- Dropping/Muting Parties80
- Holding a Conference Call80
- Exiting a Conference80
- Context Sensitive Conferencing81
- Conference Short Codes82
Chapter 15: Headset Operation84
- Using a Heaset84
- Headset Caller Volume85
- Automatic Gain Control85
- Default Handsfree Audio Path85
- Using Bluetooth Headsets86
- Headset Alert Sounds88
Chapter 16: Handsfree Speaker Operation89
- Using Handsfree89
- Speaker Volume90
- Default Audio Path90
- Automatic Gain Control91
Chapter 17: Contacts92
- How the Directory Search Works93
- Managing External Contacts95
- Viewing Contacts95
- Making a Call from the Directory96
- Using the Directory for Other Functions97
- Adding a New Contact97
- Adding a Contact from Your Call Log98
- Editing a Contact99
- Deleting a Contact99
Chapter 18: Using the Call Log101
- Missed Calls101
- Missed Group Calls102
- Accessing Your Call Log102
- Making a Call from Your Call Log103
- Viewing Call Details103
- Deleting a Call from Your Call Log104
- Deleting the Whole Call Log105
- Adding a Call Log Call to Your Contacts105
Chapter 19: Voicemail107
- Message Waiting Indication107
- Accessing the Visual Voice Menus108
- Checking Messages Using Visual Voice108
- Leaving a Message109
- Using Voicemail Email110
- Recording Your Mailbox Greeting110
- Record Your Name111
- Changing Your Voicemail Code112
- Switching Voicemail On/Off112
- Transferring a Call to Voicemail113
- Sending an Incoming Call to Your Mailbox113
- Voicemail Short Codes113
Chapter 20: Logging In/Out115
- Logging in116
- Logging out118
- Changing Your Security PIN118
- Locking Your Phone119
- Unlocking Your Phone119
- Auto Lock120
- Short Codes121
Chapter 21: Groups122
- Group Membership122
- Group Service Status and Fallback124
Chapter 22: Programmable Feature Buttons128
- Editing Your Programmable Buttons128
- Programmable Button Features129
Chapter 23: Ringer Controls136
- Disabling the Ringer136
- Visual Alerting136
- Coverage Ring137
- Ringer Volume137
- Internal Auto-Answer138
Chapter 24: Display Controls139
- Display Brightness139
- Display Contrast140
- Last Call Duration Display140
- Call Timer Display141
- Display Language141
- Auto Display Waiting Call142
- Inactivity Timer (Auto-Return)142
- Quick Touch Lines143
  - Setting the Number of Quick Touch Lines143
  - Configuring Quick Touch Line Buttons144
Chapter 25: Volume and Sound146
- Button Clicks146
- Error Tones147
- Ringer Volume147
- Handset Volume147
- Headset Volume148
- Speaker Volume148
- Automatic Gain Control148
- Default Handsfree Audio Path149
Chapter 26: The Status Menu150
- Do Not Disturb150
- Follow Me to151
- Follow Me here151
- Forward on Busy151
- Forward on no Answer152
- Forward Unconditional153
- Forwarded here153
- Group Membership154
- Group Status154
- Switch Mobile Twinning off155
- Parked Calls155
- System Alarms156
Chapter 27: Short Codes157
Chapter 28: System Administration160
- Checking the System Information160
- Checking the Time Server Status161
- Setting the Date161
- Setting the Time162
- Setting the Time Offset163
- Restarting the System163
- Managing the Memory Cards164
- Reporting System Alarms166
Chapter 29: Menus167
- Status Menu167
- Features Menu167
- A Menu168
- Menu Access Control169
Chapter 30: Entering Text Characters171
- Entering Characters for a Directory Search171
- Entering Additional and Accented Characters171
- Entering Characters for Other Functions172