Avaya 9600 Series User Guide

Avaya 9600 Series

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IP Office

9600 Series Phone User Guide

Release 11.1

Issue 2

April 2020

Table of Contents

Chapter 1: Introduction9
- Important Safety Information9
- 9608 Telephone10
- 9611 Telephone11
- 9620 Telephone12
- 9621 Telephone14
- 9630 Telephone15
- 9640 Telephone16
- 9641 Telephone17
- 9650 Telephone18
- Button Modules19
- Phone Keys19
- Call Soft Keys21
- Appearance Buttons22
- Programmable Feature Buttons25
- Status Display25
  - Status Icons26
  - Status Letters26
- Touch Screen Operation27
- The Phone Stand27
- Default Chapter2
  - Table of Contents2
Chapter 2: Making Calls28
- Making a Call28
- Making Additional Calls29
- Calling from Your Contacts29
- Calling from the Call Log30
- Redialling a Previous Number31
  - Redialling in List Mode31
  - Redialling in Last Number Mode31
- Making a32
- Busy Indication32
- Bloc Dialing33
  - Dialing a Number in En-Bloc Mode33
  - Enabling/Disabling En-Bloc Dialing33
- Withholding Your Number34
- Adjusting the Call Volume34
- Muting a Call35
- Ending Calls35
Chapter 3: Answering Calls36
- Answering a New Call36
- Answering Another Call37
- Diverting a Call to Voicemail38
- Silence (Ignore) an Alerting Call38
- Dropping an Incoming Call38
- Page Calls39
- Displaying Other Calls39
- Using Call Pickup40
- Short Codes40
Chapter 4: Redialling42
- Redialling in List Mode42
- Redialling a Previous Number43
- Selecting Your Redial Mode43
Chapter 5: Redirecting Calls44
Chapter 6: Follow Me46
- Follow Me to (Features Menu)46
- Follow Me (Status Menu)47
- Follow Me here (Features Menu)47
- Follow Me here (Status Menu)48
- Follow Me Short Codes48
Chapter 7: Forwarding Calls50
- Forward Unconditional (Status Menu)51
- Forward Unconditional (Features Menu)52
- Forward on Busy/No Answer (Features Menu)52
- Forward on no Answer (Status Menu)53
- Forward on Busy (Status Menu)54
- Call Forwarding Short Codes54
Procedure54
Press the Status Soft Key if Shown54
PHONE Key and then Press the Status Soft Key54
Chapter 8: Do Not Disturb56
- DND On/Off (Features Menu)56
- DND off (Status Menu)57
- Do Not Disturb Exceptions57
- Do Not Disturb Short Codes58
Chapter 9: Twinning59
- Switching Mobile Twinning on60
- Changing Your Twinning Number60
- Transferring a Call to Your Mobile61
- Reclaiming a Twinned Call61
- Switching Mobile Twinning off61
- Switching Fallback Twinning on62
- Switching Fallback Twinning off62
Chapter 10: Holding Calls64
- Holding Conference Calls64
- Holding a Call65
- Taking a Call off Hold65
- Switching between Calls65
- Transferring a Held Call66
Chapter 11: Parking Calls68
- Parking Short Codes68
- Parking Calls (Features Menu)69
- Unparking Calls Using the Status Menu69
- Park & Page70
Chapter 12: Transferring Calls72
- Transferring a Call to Voicemail73
- Transferring a Held Call73
- Transferring a Call to Your Mobile74
Chapter 13: Account Codes75
- Forced Account Codes75
- Manual Account Code Entry76
Chapter 14: Conferencing77
- Starting a Conference77
- Turning a Normal Call into a Conference78
- Adding Another Party Using Hold78
- Adding Another Party Without Using Hold79
- Viewing Conference Details79
- Dropping/Muting Parties80
- Holding a Conference Call80
- Exiting a Conference80
- Context Sensitive Conferencing81
- Conference Short Codes82
Chapter 15: Headset Operation84
- Using a Heaset84
- Headset Caller Volume85
- Automatic Gain Control85
- Default Handsfree Audio Path85
- Using Bluetooth Headsets86
- Headset Alert Sounds88
Chapter 16: Handsfree Speaker Operation89
- Using Handsfree89
- Speaker Volume90
- Default Audio Path90
- Automatic Gain Control91
Chapter 17: Contacts92
- How the Directory Search Works93
- Managing External Contacts95
- Viewing Contacts95
- Making a Call from the Directory96
- Using the Directory for Other Functions97
- Adding a New Contact97
- Adding a Contact from Your Call Log98
- Editing a Contact99
- Deleting a Contact99
Chapter 18: Using the Call Log101
- Missed Calls101
- Missed Group Calls102
- Accessing Your Call Log102
- Making a Call from Your Call Log103
- Viewing Call Details103
- Deleting a Call from Your Call Log104
- Deleting the Whole Call Log105
- Adding a Call Log Call to Your Contacts105
Chapter 19: Voicemail107
- Message Waiting Indication107
- Accessing the Visual Voice Menus108
- Checking Messages Using Visual Voice108
- Leaving a Message109
- Using Voicemail Email110
- Recording Your Mailbox Greeting110
- Record Your Name111
- Changing Your Voicemail Code112
- Switching Voicemail On/Off112
- Transferring a Call to Voicemail113
- Sending an Incoming Call to Your Mailbox113
- Voicemail Short Codes113
Chapter 20: Logging In/Out115
- Logging in116
- Logging out118
- Changing Your Security PIN118
- Locking Your Phone119
- Unlocking Your Phone119
- Auto Lock120
- Short Codes121
Chapter 21: Groups122
- Group Membership122
- Group Service Status and Fallback124
Chapter 22: Programmable Feature Buttons128
- Editing Your Programmable Buttons128
- Programmable Button Features129
Chapter 23: Ringer Controls136
- Disabling the Ringer136
- Visual Alerting136
- Coverage Ring137
- Ringer Volume137
- Internal Auto-Answer138
Chapter 24: Display Controls139
- Display Brightness139
- Display Contrast140
- Last Call Duration Display140
- Call Timer Display141
- Display Language141
- Auto Display Waiting Call142
- Inactivity Timer (Auto-Return)142
- Quick Touch Lines143
  - Setting the Number of Quick Touch Lines143
  - Configuring Quick Touch Line Buttons144
Chapter 25: Volume and Sound146
- Button Clicks146
- Error Tones147
- Ringer Volume147
- Handset Volume147
- Headset Volume148
- Speaker Volume148
- Automatic Gain Control148
- Default Handsfree Audio Path149
Chapter 26: The Status Menu150
- Do Not Disturb150
- Follow Me to151
- Follow Me here151
- Forward on Busy151
- Forward on no Answer152
- Forward Unconditional153
- Forwarded here153
- Group Membership154
- Group Status154
- Switch Mobile Twinning off155
- Parked Calls155
- System Alarms156
Chapter 27: Short Codes157
Chapter 28: System Administration160
- Checking the System Information160
- Checking the Time Server Status161
- Setting the Date161
- Setting the Time162
- Setting the Time Offset163
- Restarting the System163
- Managing the Memory Cards164
- Reporting System Alarms166
Chapter 29: Menus167
- Status Menu167
- Features Menu167
- A Menu168
- Menu Access Control169
Chapter 30: Entering Text Characters171
- Entering Characters for a Directory Search171
- Entering Additional and Accented Characters171
- Entering Characters for Other Functions172

Other manuals for Avaya 9600 Series

Manual187 pages

Setup Guide65 pages

Administering162 pages

Installing And Administering268 pages

Instruction Manual98 pages

Configuring51 pages

Application Notes14 pages

Brochure4 pages

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Avaya 9600 Series Specifications

General

Brand	Avaya
Model	9600 Series
Category	IP Phone
Language	English

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