Forward on No Answer
Forward on no answer redirect calls that have alerted your phone but have not been answered for
some reason.
• By default this function is only applied to incoming external calls to you. However if required
internal calls can also be selected.
• When enabled, all calls matching the settings are forwarded to the number set as the forward
on busy/no answer destination. That number can be internal or external.
• No answer is defined as having been presented to your phone for your no answer time (default
15 seconds).
• Hunt group calls are not forwarded.
• The 'forward on busy' and 'forward on no answer' options use the same forwarding destination
number. If no number is set, they use the same destination as set for 'forward unconditional.'
• If you also have voicemail enabled , if the forwarded call is still unanswered, the system
redirects the call to voicemail. Note, this is not always possible for calls that have been
forwarded to an external number.
Related links
Forward Unconditional (Status Menu) on page 51
Forward Unconditional (Features Menu) on page 52
Forward on Busy/No Answer (Features Menu) on page 52
Forward on No Answer (Status Menu) on page 53
Forward on Busy (Status Menu) on page 54
Call Forwarding Short Codes on page 54
Forward Unconditional (Status Menu)
You can clear or change your 'forward unconditional' settings through the Status menu.
Procedure
1. Press the Status soft key if shown.
• To do this during a call, press the
PHONE key and then press the Status soft key.
2. Use the cursor keys to select Forward Unconditional.
• To switch off forward unconditional, press the Off soft key.
• To change the forwarding settings, press the Details soft key.
3. Press Save.
Related links
Forwarding Calls on page 50
Forward Unconditional (Status Menu)
April 2020 9600 Series Phone User Guide 51
Comments on this document? infodev@avaya.com
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