Chapter 12: Transferring Calls
You are able to transfer calls even if all your current call appearance buttons are in use.
• Calls and Button Status Indication:
The status indication for a call on hold pending transfer differs from that used for standard
held calls:
- Both the green and red lamps fast flash (flutter) when the button represents a call on hold
pending transfer.
- The call status information shown when a call on hold pending transfer is highlight is
prefixed with On-Hold-Xfer rather than On-Hold.
• Switching Between Calls:
Switching from a connected call to an existing call on hold pending transfer puts the
connected call on hold pending transfer.
Procedure
1. Press Transfer. The current call is automatically put on hold pending transfer.
2. Dial the number for the transfer.
• Alternatively, press Dir to select a destination from the directory or use the Redial option,
if applicable.
3. If the transfer destination does not answer or does not want to accept the call, press the
Transfer soft key.
4. To complete the transfer, press Complete . You can do this while the call is still ringing.
• Transferring a call while it is still ringing is called an unsupervised transfer.
• Transferring a call after ringing finishes is called a supervised transfer.
Related links
Transferring a Call to Voicemail on page 73
Transferring a Held Call on page 66
Transferring a Call to Your Mobile on page 74
April 2020 9600 Series Phone User Guide 72
Comments on this document? infodev@avaya.com
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