Chapter 17: Contacts
This menu is accessed by pressing the CONTACTS key. It is used to display names and
numbers that you can then use for making calls.
The directory includes names stored for use by all users, names stored for use by just you and the
name and numbers of all the other users and groups on the phone system.
The contacts shown in the directory come from a number of sources.
• Personal – These contacts are stored by the telephone system as part of your user settings.
- They are displayed on the phone while you are using it. If you hot desk to another phone
that also stores your contacts on the system, your personal contacts move with you.
- You can have up to 250 personal directory entries that you can add, edit and delete through
the phone.
• Note: While you are allowed up to 250 personal directory entries, the total capacity of the
system may limit that if it has been reached.
- The system administrator can add, edit and delete your personal directory entries.
- The system administrator can apply an exclude from directory setting to particular users and
hunt groups. They are then not included in the directory seen by other users.
• Users – These contacts list all the other users on the telephone system. If your system is part
of a network of telephone systems, it includes users on the other systems.
• Groups – These contacts list all the hunt groups on the telephone system. If your system is
part of a network of telephone systems, it includes those hunt groups that the system
administrator has configured to be advertised across the network.
• External – These contacts are viewable and usable by all phone users. These are two types of
external contacts:
- Some external contacts are entered into the telephone system configuration by the system
administrator.
- Other external contacts are those imported by the telephone system from other directory
sources.
Related links
How the Directory Search Works on page 93
Managing External Contacts on page 95
Viewing Contacts on page 95
Making a Call from the Directory on page 96
April 2020 9600 Series Phone User Guide 92
Comments on this document? infodev@avaya.com
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