Chapter 10: Holding Calls
You can hold one or more calls.
• The held call still occupies the appearance button on which it was made or answered. A fast
flashing green lamp is used to indicate held calls.
• The caller hears music on hold. If your system does not have music on hold available, the
caller hear double beep tones every few seconds.
• If you have more than one held call, or one held call and a connected call, pressing the Conf
soft key starts a conference between yourself and the calls.
Holding a call and parking a call are two similar actions. The table below summarizes the main
differences between parking a call and holding a call.
When used to park or hold a call... Hold Park
... the call occupies an appearance button. Yes No
... the caller hears music on hold if available. Yes Yes
... the call can be retrieved by other users dialing a short code. No Yes
... the call recalls you automatically if your phone is idle. Yes Yes
... can be used with conference calls. Yes Yes
... can be used to start or add calls to a conference. No No
... the call is assigned a unique ID. No Yes
Related links
Holding Conference Calls on page 64
Holding a Call on page 65
Taking a Call Off Hold on page 65
Switching Between Calls on page 65
Transferring a Held Call on page 66
Holding Conference Calls
You can hold a conference call in the same way as holding a normal call. Holding the conference
call does not affect the other conference parties who can continue talking.
You are also still listed as a member of the conference call in the conference details.
April 2020 9600 Series Phone User Guide 64
Comments on this document? infodev@avaya.com
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