Accessing the Visual Voice Menus
Normally, pressing the MESSAGE key accesses your phone’s visual voice menus. However, if
your system has been configured to use spoken prompts by default, you can still access the visual
voice menus by using the following process.
Procedure
1. Press the Features soft key if shown.
• To do this during a call, press the PHONE key and then press Features.
2. Use the cursor keys to select Visual Voice.
• Depending on how your system is configured, you may be required to enter your
voicemail password and then press Done.
Related links
Voicemail on page 107
Checking Messages Using Visual Voice
Procedure
1. Press the MESSAGE button.
• Depending on how your system is configured, you may be required to enter your
voicemail password and then press Done.
2. The Visual Voice menu is displayed.
3. The numbers shown against the Listen option indicate the number of new, old, and saved
messages in your mailbox.
• If the system administrator has configured you to receive message waiting indication for
any other users and/or hunt group mailboxes, you can also use the up and down cursor
keys to highlight their names access the messages in those mailboxes.
4. Highlight Listen and press Select
5. Use the up and down cursor keys to highlight which messages (New, Old or Saved) you
want to listen to and press Select. The details of the first message of that type are
displayed.
6. You can use the up and down cursor keys to scroll through the messages.
7. Use the soft keys to control the playback actions for the currently highlighted message:
• To select the next message or previous message, use the up and down cursor keys.
• To fast forward or rewind the current playing message by 5 seconds, use the left and
right cursor keys.
• Call – Call the person who left the message.
Voicemail
April 2020 9600 Series Phone User Guide 108
Comments on this document? infodev@avaya.com
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