3. Consult the Caller Before Transferring: If you have a destination call connected but you
wish to refer back to the originating call before completing the transfer:
a. Do NOT press Complete to transfer the destination call as in scenario #2.
b. Select the originating call ('on hold pending transfer') by pressing its call appearance
button. This places the destination call 'on hold pending transfer' so that you can
notify the originating caller.
c. With the originating call connected, you can now press Complete to connect the two
calls.
d. Held calls that are not pending transfer are not affected. Moreover, it is not possible to
have more than one call 'on hold pending transfer'.
Related links
Holding Calls on page 64
Transferring Calls on page 72
Transferring a Call to Your Mobile
If you have been configured as a mobile twinning user, you can transfer a call to your mobile
device using the features menu.
Procedure
1. Press the Features soft key if shown.
• To do this during a call, press the
PHONE key and then press Features.
2. Use the cursor keys to select Transfer to Mobile.
Related links
Transferring Calls on page 72
Transferring Calls
April 2020 9600 Series Phone User Guide 74
Comments on this document? infodev@avaya.com
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