When the base unit is powered on, either one of the following scenarios might occur:
• When the user goes off-hook with the headset or change from a non-headset device to the
headset, the wireless headset is activated.
• When the user goes on-hook on the deskphone with an activated headset or change from
wireless headset device to non-headset, the wireless headset is deactivated.
Configuring phone based auto-answer
You can configure the auto-answer feature through the settings file now. Earlier, you could
configure auto-answer through the Communication Manager only. For an incoming call, the auto-
answer feature plays a zip tone to alert the agent and automatically activates the headset button
and answers the call.
Note:
The deskphone plays the zip tone only for the deskphone user and the caller cannot hear it,
also, the phone user cannot hear any audio from the caller until the zip tone completes.
For a number having bridged call appearances, you can configure the response of the auto-
answer feature for an incoming call based on settings for new parameters AUTOANSSTAT and
AUTOANSSTRING. You can also specify whether the deskphone will alert audibly with auto-
answering calls using AUTOANSALERT.
You can also configure auto-answer for the incoming call, based on the numbers having a fixed
VDN name. You can configure auto-answer not to occur for calls arriving from unidentified
numbers or DIDs.
You can configure these parameters in the 46xxsettings file.
AUTOANSSTAT
Parameter name and default value: AUTOANSSTAT ('0')
Valid values: 1 ASCII numeric digit, '0' through '4'
Usage: Specifies whether the deskphone will auto-answer incoming calls or not.
Note:
AUTOANSSTAT is independent of any call center parameter or status, it functions regardless
of whether an agent is logged in or not.
AUTOANSSTRING
Parameter Name and (default value): AUTOANSSTRING('')
Valid Values: 0-15 ASCII characters
Usage: Specifies the name that must match with the incoming VDN name to auto-answer. The
incoming VDN name can be longer but the vector matches only the first 15 characters.
AUTOANSALERT
Parameter Name and (default value): AUTOANSALERT ('0')
Valid Values: 1 ASCII numeric digit, '0' and '1'
Administering Deskphone Options
March 2018 Administering Avaya 9608/9608G/9611G/9621G/9641G/9641GS IP Deskphones H.
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