Avaya J159 - Locking Your Phone

State Phone icons Button Module icons Quick dial display icon
Call center
Call tracing
Call disposition
Call escalation
Related links
BroadWorks call center on page 120
ACD call information
Automatic Call Distribution (ACD) is a call distribution feature that selects an available agent using
a combination of one of the following:
• The agent’s line state, availability, and skill level.
• The agent’s line state, availability, and a call distribution algorithm.
When you receive an ACD call, the phone screen displays the following information about the call:
• Call center name
• Wait time
• Queue size
Related links
BroadWorks call center on page 120
Viewing the ACD call information from the call details
About this task
When you receive an ACD call, the phone screen displays the call information until you disconnect
the call. Later, you can view the call information from the call details.
Before you begin
Ensure that you received an ACD call.
Procedure
1. Press Recents soft key or Recents button.
2. Select the call that you want to view.
ACD call information
February 2022 Using Avaya J159 SIP IP Phone in Open SIP 123
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