Next steps
The disposition code is added to the call.
Related links
Call disposition codes on page 128
Hold reminder
As a call center agent, you may handle multiple ACD calls at once and can place calls on hold. If
an ACD call remains on hold for a time longer than the administrator set value, there is a ring
reminder on your phone screen. You will receive a ring reminder when you are not busy with other
calls.
Related links
BroadWorks call center on page 120
Hold reminder
February 2022 Using Avaya J159 SIP IP Phone in Open SIP 129
Comments on this document? infodev@avaya.com
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