Chapter 16: Shared call appearance
With the Shared Call Appearance (SCA) feature, your primary extension can be private or shared.
Up to ten additional shared extensions can be configured to appear on your phone. All extensions
are shared with other phones connected to the same network.
Depending on the configuration of your phone, any of your shared extensions can be used to:
• Dial outgoing calls.
• Answer incoming calls.
• Perform all the usual operations on a local call, including hold, transfer, and conference.
• View the status of calls on other phones with the same shared line.
• Barge into a call on another phone with the same shared extension.
• Put local calls on private hold to block others from barging into the call.
Incoming calls to any shared extension alert all phones configured with this extension.
Note:
SCA is available only in Avaya J139 IP Phone, Avaya J159 IP Phone, Avaya J169/J179 IP
Phone, and Avaya J189 IP Phone.
To activate the feature, contact your system administrator or go to the BroadSoft web interface
yourself to activate the feature. See
https://www.broadsoft.com/ for more information.
Limitation
The features that are configured on your phone, such as Call park, apply only to your primary
extension and cannot be used on additional shared extensions.
Conference and Transfer can only be performed within a single extension. For example, you cannot
start a conference with a call on your primary extension and a call on an additional shared
extension.
Related links
SCA icons and visual LED indication on page 111
Joining a call in a shared line on page 112
Putting a call on private hold and resuming a call on page 112
Customizing ringtones for the SCA extension on page 113
Customizing SCA lines on page 114
Customizing incoming call alerts for shared lines on page 114
Viewing SCA configuration on page 115
February 2022 Using Avaya J159 SIP IP Phone in Open SIP 110
Comments on this document? infodev@avaya.com
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