Placing a call on hold and resuming the call
About this task
During a call, you can place the call on hold. When you put a call on hold, both you and the caller
cannot hear each other on the call. While a call is on hold, you can call other contacts. When
multiple calls are held, you can return to the held call by using the up and down arrow keys to
scroll to the required call.
You can hold an active call or resume the most recent held call from any screen by pressing the
Hold button.
Procedure
1. To put an active call on hold, press Hold soft key, or Hold button, or press the line key of
the active call.
2. To resume the held call, press Resume soft key or Hold button, or press the line key of the
held call.
Off-hook alert
When enabled by your system administrator, this feature allows your phone to send alerts to a
monitoring phone when it is off the hook for a set period of time with no action on user side. The
phone sends alerts in the following cases:
• If you take the handset off the hook and do not dial any digits for a set period of time and
then do not end the failed session.
• If you take the handset off the hook, dial an incomplete or invalid phone or extension number,
and do not end the failed session after a set period of time.
When the phone dials the off-hook alert destination extension, the call can be picked up and you
will have a two-way talk path with the monitoring party.
Placing a call on hold and resuming the call
February 2022 Using Avaya J159 SIP IP Phone in Open SIP 43
Comments on this document? infodev@avaya.com
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