3. Press Details.
The phone displays the details of the selected ACD call.
Related links
BroadWorks call center on page 120
Setting the agent state
About this task
You can change your state, to indicate your availability or unavailability to take calls depending on
your workflow, by selecting a predefined code.
Before you begin
Ensure that you are assigned as an agent to the call center.
Procedure
1. Press the Main menu.
2. Scroll to Features, and press Select.
3. Scroll to the required status, and press Select.
4. Scroll to Call Center, and press Select.
5. Scroll to the required status, and press Select.
Note:
The LED light against the agent status is green for the active states and red for the
inactive states.
Next steps
The top bar of the phone screen displays the agent status.
Related links
BroadWorks call center on page 120
Agent state
You can select one of the following states when you are available or unavailable to take a call:
Agent state
Agent Status icon Description
Available You are ready to receive ACD calls.
Table continues…
BroadWorks call center
February 2022 Using Avaya J159 SIP IP Phone in Open SIP 124
Comments on this document? infodev@avaya.com
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