Chapter 8 | Troubleshooting the Scopia XT
Server for IP Office
This section covers troubleshooting problems that may occur when setting up and using the Scopia XT Server for IP
Office.
Navigation
•
Viewing System Information for Customer Support on page 100
•
Resolving Monitor Display Problems on page 102
•
Resolving IP Address Problems on page 104
•
Resolving XT Remote Control Unit Problems on page 106
•
Restoring Default User Settings on page 106
Viewing System Information for Customer Support
About this task
When contacting customer support or your system administrator, you may need to provide information
about the system. This procedure describes how to view the following system information:
•
Software version
•
User code (MAC address)
•
IP addresses
•
Serial number
•
System name and model
•
Licenses
•
Network, gatekeeper, and SIP settings
You can do this procedure from the endpoint itself or from the XT Server web interface. If you are not
connecting a monitor to the XT Server, you can perform this procedure from the web only.
Important:
The system serial number also appears on the label at the back of the XT Codec Unit.
Procedure
1. View system information as follows:
•
From the XT Server web interface, log in. The system information is displayed in the
Home tab.
Installation Guide for Scopia XT5000 Server for IP Office Version 3.2 Troubleshooting the Scopia XT Server for IP Office | 100
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