Option Description
Bottom
wizard as described in Adjusting the Image
Position on page 56.
Right
4. From the web interface only, select Save.
Resolving IP Address Problems
Problem
Cannot configure the IP address.
Possible Causes
If the icon for no network connection appears and the system displays 0.0.0.0 as its
assigned IP address, the system is not connected to network or has an invalid IP address
(for details on viewing the system's IP address, see Viewing System Information for
Customer Support on page 100).
Solution
Make sure the GLAN cable is connected properly at both ends: to the network socket and to
the GLAN1 port of the XT Codec Unit, as shown in Figure 63: GLAN1 port on page 104.
Figure 63: GLAN1 port
Important:
If the GLAN2 port is enabled and in use, check that it is properly connected.
Solution
Assign a valid IP address to the system on GLAN1 or GLAN2, as described in Configuring IP
Addresses on page 77.
Possible Causes
The system is capable of detecting IP/MAC addresses conflicts in a network. The conflict
occurs with static IP addresses if administrators have inadvertently attributed the same IP
addresses to devices or with dynamic IP addresses due to a DHCP server problem.
Solution
Verify that another the IP address defined for this endpoint is unique in the network. If there is
an address conflict, redefine the IP address.
Installation Guide for Scopia XT5000 Server for IP Office Version 3.2 Troubleshooting the Scopia XT Server for IP Office | 104
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