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Troubleshooting 7-1MN1919
7.1 Introduction
This section explains common problems that may be encountered, together with possible
solutions.
7.1.1 Problem diagnosis
If you have followed all the instructions in this manual in sequence, you should have few
problems installing the MicroFlex. If you do have a problem, read this section first and check
the help file in Mint W orkBench. If you cannot solve the problem or the problem persists, the
SupportMe feature can be used.
7.1.2 SupportMe feature
The SupportMe feature is available from the Help menu or by clicking the buttononthe
motion toolbar. SupportMe can be used to gather information which can then be e-mailed,
saved as a text file, or copied to another application. The PC must have e-mail facilities to use
the e-mail feature. If you prefer to contact Baldor technical support by telephone or fax, contact
details are provided at the rear of this manual. Please have the following information ready:
H The serial number of your MicroFlex.
H Use the Help, SupportMe menu item in Mint WorkBench to view details about your
system.
H The catalog and specification numbers of the motor that you are using.
H Give a clear description of what you are trying to do, for example trying to establish
communications with Mint WorkBench or trying to perform fine-tuning.
H Give a clear description of the symptoms that you can observe, for example the S tatus
LED, error messages displayed in Mint WorkBench, or the current value of the Mint error
keywords AXISERROR and DRIVEERROR.
H The type of motion generated in the motor shaft.
H Give a list of any parameters that you have setup, for example the motor data you
entered/selected in the Commissioning Wizard, the gain settings generated during the
tuning process and any gain settings you have entered yourself.
7.1.3 Power-cycling the MicroFlex
The term “Power-cycle the MicroFlex” is used in the Troubleshooting sections. Remove the
24V supply, wait for the MicroFlex to power down completely (the Status LED will turn of f),
then re-apply the 24V supply.
7 Troubleshooting
7
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