Factory Support
Call, e-mail, fax, or write your local Banner representative or a Banner Applications Engineer for support. Applications Engineers are
available from 8:00 A.M. to 5:00 P.M. Central Time, Monday through Friday, excluding holidays.
Phone Local: 763.544.3164
Toll Free: 1.888.3.SENSOR (1.888.373.6767)
Fax 763.544.3213
E-mail sensors@bannerengineering.com
Address Banner Engineering Corp.
9714 10th Avenue North, Minneapolis, MN 55441 USA
To help Banner better assist you, be ready to provide the following information:
• iVu firmware version (to find the version number, click Main Menu > System > Sensor Information
• Sensor Model Number and Date Code, which are found on the bottom of the sensor.
• Exact wording of any messages that appeared on your screen
• A description of what you were doing and what happened
• A description of how you tried to solve the problem
• Error Codes (see LED Indicator Troubleshooting on page 59 )
1.2 Maintenance
Maintenance tasks include keeping the hardware free of dust and dirt and possibly updating the iVu firmware as new versions become
available.
Cleaning the Sensor
Regularly remove any dust or dirt from the Sensor using a soft cloth. If needed, slightly dampen the cloth with a weak solution of neutral
detergent. Avoid getting dirt on the imager (the area behind the lens). If the imager is dirty, use anti-static compressed air to blow off the
dust.
Updating the iVu Firmware
The current version of iVu firmware is available for download from the Banner website. See the Banner Website for the firmware down-
load link.
iVu Series Image Sensor
Rev. E www.bannerengineering.com - tel: 763-544-3164 5
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