Barco ClickShare Service Guide

11. Troubleshooting
11.3 Generating log files
Log files can be generated from the
• Base Unit
• Client software
• Button (included in Base unit logging)
To generate log files from the Base Unit
1. Login to the ClickShare web interface.
2. Click the Maintenance tab (1) and then click Logging (2)..
The content of the Logging tab is displayed.
Image 11-1
Logging
3. Make sure the Debug logging is checked.
4. Click Clear Log.
The following message appears.
Image 11-2
5. To confirm that the log file should be cleared, click OK.
The existing log file is now empty.
6. Reproduce the bug or error that occurred.
7. Go back to the Logging tab page and click Download Log.
8. Save the log file on your laptop.
To generate log files via the Client software
1. Hold the Sh ift key on your keyboard and double-click the ClickShare executable.
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Barco ClickShare Specifications

General

Plug-and-Play	Yes
Video Outputs	HDMI
Supported Resolutions	Up to 4K UHD
Number of Concurrent Users	Up to 8 (depending on the specific model)
Operating System Compatibility	Windows, macOS
Security Protocols	WPA2
Maximum Resolution	3840x2160
Connection	USB
Encryption	AES
Supported Video Formats	H.264
Wireless Technology	Wi-Fi