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Help
Getting Help
The fastest way to obtain help is to go to the Blackmagic Design online support pages and check
the latest support material available for your camera.
Blackmagic Design Online Support Pages
The latest manual, software and support notes can be found at the Blackmagic Design support centre at
www.blackmagicdesign.com/support.
Contacting Blackmagic Design Support
If you can't find the help you need in our support material, please use the "Send us an email" button
on the support page for your camera to email a support request. Alternatively, click on the "Find
your local support team" button on the support page and call your nearest Blackmagic Design
support office.
Checking the Software Version Currently Installed
To check which version of Blackmagic Camera Setup software is installed on your computer, open
the About Blackmagic Camera Setup window.
On Mac OS X, open Blackmagic Camera Setup from the Applications folder. Select About
Blackmagic Camera Setup from the application menu to reveal the version number.
On Windows, open Blackmagic Camera Setup from your Start menu or Start Screen. Click on
the Help menu and select About Blackmagic Camera Setup to reveal the version number.
How to Get the Latest Software Updates
After checking the version of Blackmagic Camera Setup software installed on your computer, please visit
the Blackmagic Support Center at www.blackmagicdesign.com/support to check for the latest updates.
While it is usually a good idea to run the latest updates, it is wise to avoid updating any software if
you are in the middle of an important project.
Battery Replacement
The Studio Camera's built in battery is not user-serviceable. Should the battery require replacement,
you will need to send it to your nearest Blackmagic Design service center for replacement. If the
camera is outside of its warranty period, the battery replacement will incur a small service fee for
the cost of the battery, labor and return of the camera to you. Please contact Blackmagic Design
Support to find out details of where to send your camera, how to package it safely and how much
the replacement will cost in your country.
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