Bosch BIS 2.3 - Troubleshooting Common Issues; Troubleshooting User Administration

BIS 2.3 - Access Engine Troubleshooting | en 141
Bosch Sicherheitssysteme GmbH Installation manual F.01U.028.713 | V 2.3.0.1 | 2009.11
14 Troubleshooting
14.1 User administration
14.1.1 Dialog system of the Access Engine does not start
When the Access Engine is called, an empty Internet Explorer is
displayed.
Reason:
The workstation is not set up as an Access Engine workstation.
–In the ACE workstations Configuration Browser
dialog, check whether the workstation is entered. If
not, enter it.
14.1.2 Login is denied
After logging in to the Access Engine, the following error
message appears:
Possible reasons are:
1. The user has no assigned user profile for the Access
Engine:
–In the Operators Configuration Browser dialog, check
whether at least one profile is contained in the list on
the left-hand side of the ACE user settings page.
2. The user profile assigned to the user was not assigned to
the workstation profile used for this workstation:
–In the ACE workstation profiles Configuration
Browser dialog, check whether the user profile
assigned to the user was also assigned to the
respective workstation profile.