CHAPTER 6 TROUBLESHOOTING
6-10
and then turn it on again.
3. PAPER PROBLEMS
When any paper related problem occurs, ensure that the paper used meets the recommended
paper specifications referring to subsection 3.5 Paper in CHAPTER 1.
3.1 Paper Loading Problems
Problem Remedy
The printer does not
load paper.
(1) If there is paper in the paper cassette, make sure it is straight.
If the paper is curled, straighten it before printing. Sometimes
it is helpful to remove the paper, turn the stack over and place
it back into the paper cassette.
(2) Reduce the amount of paper in the cassette, and then try
again.
The printer does not
load paper from the
multi-purpose tray.
Fan the paper, and then re-install the paper firmly.
The printer does not
load envelopes.
The printer can load envelopes from the multi-purpose tray. The
application software must be set up correctly to print on the
envelope size you are using. This is usually done in the page
setup or document setup menu of the software. Refer to the
software application manual.
The printer does not
print into the face down
output tray.
Close the face up output tray.
The printed pages are
curled, so the face down
output tray can not hold
the prescribed number
of pages.
(1) Turn the paper in the paper cassette over.
(2) Change the printer driver setting in Media Type to a thinner
level setting than current setting (If the current setting is plain
paper, then to thin paper, if thin paper is selected, change to
transparency).
The printer does not
print on the specified
paper.
(1) Make sure that the cable is connected to the printer.
(2) Make sure that the appropriate printer driver is selected.
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