Brother HL-1870N - How to Use the Self-Diagnostics Tools

APPENDIX
A-23
APPENDIX 18. HOW TO USE THE SELF-DIAGNOSTICS TOOLS
Three self-diagnostics tools below are automatically installed when the printer driver is
installed;
1) Troubleshooting for Printer wont print
2) Diagnostics
3) Printer Information
The following sections describe the details on each tool.
1. Troubleshooting for Printer wont print
This tool instructs you how to clear the problem such as The printer cant print or The printer
prints garbage or incorrect fonts.
(1) When you start the program, the Help dialog box shown below appears.
Fig. A-8
(2) Select the problem you have had, then the specified window appears.
(3) Follow the instructions that appear on the PC screen.
If the problem cannot be solved, start the Diagnostics tool to create a log file which should be
sent to the authorized service center to investigate the cause of problem. For the details on
the Diagnostics tool, see the following section, 2. Diagnostics.