HL-1850/1870N SERVICE MANUAL
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8. NETWORK PROBLEM
If the error related to network occurs, refer to the following sections;
8.1 Installation Problem
If you cannot print over the network, check the following:
(1) Make sure that the printer is powered on, is on-line and ready to print.
Verify that the printer and the configuration are good by printing the Network Configuration
page. (To print the Configuration page press the Network Test button for less than 5
seconds. See section 6. NETWORK BOARD OPERATION in CHAPTER 2.) If the test
fails, the network firmware setting may be corrupted. In this event, try to restore the
factory default settings of the print server by pressing the Network Test button on the back
panel of the printer for more than 5 seconds. Once you have done that, turn the printer
power off and then on again, and try to print out the Network Configuration page.
(2) If the Configuration page is printed but you cannot print documents, try the following
NOTE:
If none of the following steps are successful, there is almost certainly a hardware or
network problem!
a) If you are using TCP/IP:
Try pinging the print server from the host operating system prompt with the command
ping ipaddress, where ipaddress is the print server IP address (note that in some
instances it can take up to two minutes for the print server to load its IP address after
setting the IP address). If a successful response is received, then proceed to the
UNIX, TCP/IP Windows NT/LAN Server, Windows98/95/Me Peer to Peer (LPR),
Internet Printing or Web Browser troubleshooting section. Otherwise, proceed to step
(3), and then go to subsection 8.3 TCP/IP Troubleshooting.
b) If you are using Novell system:
Verify that the print server can be seen on the network. To do this, login as the
SUPERVISOR (not as someone with supervisor privileges) or ADMIN (for Netware 4
or later servers), go into PCONSOLE, select PRINT SERVER INFORMATION, and
select the name of the print server (make sure that you have entered the print server
name). If you can see Print Server Status and Control in the menu, then the
Brother print server is visible to the network, proceed to subsection 8.10 Novell
NetWare Troubleshooting. Otherwise, go to step (3).
c) If you are running AppleTalk for Macintosh:
Make sure that you can see the print server name under the LaserWriter 8 icon in the
Chooser. If it is visible, then the connection is good, so proceed to subsection 8.11
AppleTalk Troubleshooting. Otherwise, go to step (3).
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