Clear-Com Tempest 900 Reference Manual

87 Tempest®900 4-Channel Wireless Intercom System
f) Support for Direct Sales
i) Customers may ulize the Customer Service Centers once a system has been installed and commissioned by
Clear-Com Systems and Applicaons Engineers, or in the case of project installaons, once the Project Team has
completed the hand-over to the Support Centers.
RETURN MATERIAL AUTHORIZATION POLICY
a) Authorizaons: All products returned to Clear-Com or a Clear-Com Authorized Service Partner must be idened by a
Return Material Authorizaon (RMA) number.
b) The Customer will be provided with an RMA number upon contacng Clear-Com Sales Support as instructed below.
c) The RMA number must be obtained from Clear-Com via phone or email prior to returning product to the Service
Center. Product received by the Service Center without a proper RMA number is subject to return to the Customer at the
Customer’s expense.
d) Damaged equipment will be repaired at the Customer’s expense.
e) Returns are subject to a 15% restocking fee.
f) Advance Warranty Replacements (AWRs);
i) During the rst 30 days of the Standard Warranty Period: Once the equipment fault has been veried by Clear-Com
or its authorized representave, Clear-Com will ship a new replacement product. The Customer will be provided
with an RMA number and be required to return the faulty equipment within 14 days of receipt of the replacement
or will be invoiced for the list price of a new product.
ii) During days 31-90 of the Standard Warranty Period: Once the equipment fault has been veried by Clear-Com or its
authorized representave, Clear-Com will ship a like-new, fully refurbished replacement product. The Customer will
be provided with an RMA number and be required to return the faulty equipment within 14 days of receipt of the
replacement or will be invoiced for the list price of a new product.
iii) To obtain an RMA number or request an AWR:
1) North and South America, Asia-Pacic, and US Military:
Hours: 0800 - 1700 Pacic Time
Days: Monday - Friday
Tel: +1 510 337 6600
Email: SalesSupportUS@Clearcom.com
2) Europe, the Middle East and Africa:
Hours: 0800 - 1700 GMT + 1
Days: Monday - Friday
Tel: + 44 1223 815000
Email: SalesSupportEMEA@Clearcom.com
iv) Note: AWRs are not available for UHF WBS Analog wireless intercom systems. UHF WBS Analog wireless intercom
systems out-of-box failures must be returned to Clear-Com for repair.
v) Note: Out-of-box failures returned aer 90 days will be repaired and not replaced unless approved by Clear-Com
Management.
vi) Note: AWRs are not available aer 90 days of receipt of product unless an AWR Warranty Extension is purchased at
the me of product purchase.
vii) Note: Shipping charges, including dues, taxes, and insurance (oponal), to Clear-Com’sfactory are the responsibility
of the Customer.
viii) Note: Shipping AWRs from Clear-Com is at Clear-Com’s expense (normal ground or internaonal economy delivery).
Requests for expedited shipping (E.g. “Next-Day Air”),customs dues, and insurance are the responsibility of the
Customer.

Clear-Com Tempest 900 Specifications

General

Brand	Clear-Com
Model	Tempest 900
Category	Intercom System
Language	English