Returning units for repair
98-175666-A Chapter 6: Service 6-4
3. Go to DASHBOARD and monitor the system status. If the field ends up showing
Tracking, the SAILOR XTR Ka can track the satellite and is most likely not the reason why
the VSAT modem is not in RX lock.
6.5 Returning units for repair
Should your Cobham SATCOM product fail, contact your dealer or installer, or the nearest
Cobham SATCOM partner. You will find the partner details on
www.cobhamsatcom.com/where-to-buy. You can also access www.cobhamsatcom.com
and select COBHAM SYNC PARTNER PORTAL, which may help you solve the problem.
Your dealer, installer or Cobham SATCOM partner will assist you whether the need is user
training, technical support, arranging on-site repair or sending the product for repair. Your
dealer, installer or Cobham SATCOM partner will also take care of any warranty issue.
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