Troubleshooting 16-1
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
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Part Number: 131511-001 File name: Ch16.doc
chapter
16
TROUBLESHOOTING
Troubleshooting Checklist
If you encounter a minor problem with the computer or software
applications, go through the following checklist for possible
solutions:
■ Is the computer connected to an external power source or does
it have a fully charged battery pack installed?
■ Is the computer turned on and is the power light on?
■ Are all cables connected properly and securely?
■ Did the diskette drive contain a nonbootable diskette when
you turned on the computer?
■ Have you installed all the necessary device drivers? For
example, if you are using a mouse, you may need to install a
mouse device driver.
■ Have you installed printer drivers for each application?
■ Did you exit properly from Windows before shutting off your
computer? Failure to exit properly can result in file
corruption.
■ Have you scanned the computer for viruses?
While your computer is configured just for you, problems you
encounter while working may not be unique. Eliminating the
typical problems described in these troubleshooting sections may
save you time and money. If you have a problem with your
computer, consider the problems and possible solutions in the
troubleshooting sections. If the problem appears related to a
software application, also check the documentation provided with
the software. You may discover something you can resolve easily
by yourself. If the condition persists, contact your Compaq
authorized service provider or the Customer Support Center.
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