Compaq Armada E500 Series User Manual

Troubleshooting 16-23
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/01/99 11:12 AM
Part Number: 131511-001 File name: Ch16.doc
Solving Printer Problems
Problem Possible Cause Solution
Printer will not turn
on
The cables may not
be connected properly
or the printer is
unplugged.
Ensure that the cables
are properly connected
and that the power plug
is connected to an
electrical outlet.
Printer will not print Printer is not turned
on.
Turn on the printer.
Printer is not online. Set the printer to online.
The printer drivers for
the application are not
installed.
Install the necessary
printer drivers using the
Add New Hardware
wizard.
If you are running
Windows NT 4.0, click
StartÅControl PanelÅ
Printers to install the
necessary printer drivers.
Printer is offline Paper tray is empty. Fill the paper tray with
paper. Set the printer to
online.
Printer prints garbled
information
Correct printer drivers
are not installed.
Install the correct printer
drivers.
Cables are not
connected properly.
Ensure that the printer
cable is properly
connected to the
computer or convenience
base.

Compaq Armada E500 Series Specifications

General

Processor	Intel Pentium III
Chipset	Intel 440BX
Optical Drive	24x CD-ROM or DVD-ROM
Networking	10/100 Ethernet
Wireless	Optional 802.11b
RAM	Up to 512 MB
Display	14.1-inch TFT, 1024x768 resolution
Graphics	ATI Rage Mobility with 8 MB
Ports	USB, Parallel, Serial, VGA, PS/2, Infrared
Battery	Lithium-Ion
Operating System	Windows 98, Windows 2000
Storage	6 GB - 12 GB Hard Disk Drive
Battery Life	Approximately 2-3 hours