Troubleshooting 16-13
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/01/99 11:12 AM
Part Number: 131511-001 File name: Ch16.doc
Solving Modem Problems
Problem Possible Cause Solution
ERROR message Typing error. If you are typing from the
command line in terminal
mode, verify, then retype
the command.
Excessive line
current sensed
message
Modem is connected
to a digital line.
Connect the modem to a
standard analog
telephone line, then
reestablish the
connection.
No dial tone, with or
without NO DIAL
TONE message
You are not in your
home country and the
modem does not
recognize the local
dial tone.
Refer to Chapter 7,
“Using An Internal
Modem.”
At the command line in
terminal mode, type
ATX3DT.
Telephone service is
not connected to the
telephone wall jack.
Connect a telephone to
the wall jack. If you do
not hear a dial tone,
contact your telephone
service provider.
A shared telephone
line is in use.
Make sure another
telephone or modem is not
using the telephone line.
Modem is connected
to a digital line, such
as an office PBX line.
Connect the modem to a
standard analog
telephone line, then
reestablish the
connection.
Speaker Control AT
Command (ATM) is
set to 0.
1. At the command line
in terminal mode, type
ATM1, then press
Enter.
2. Type ATH1 and listen
for the sound of the
dial tone.
Continued
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