Troubleshooting 16-27
COMPAQ CONFIDENTIAL - NEED TO KNOW REQUIRED
Writer: Beth Zanca Saved by: J Abercrombie Saved date: 07/01/99 11:12 AM
Part Number: 131511-001 File name: Ch16.doc
Solving Pointing Device Problems
Problem Possible Cause Solution
External pointing
device is not working
The external pointing
device was connected
to the computer while
the computer was on.
Press the suspend
button to initiate
Suspend. Press the
suspend button again to
exit Suspend. This allows
the computer to
recognize the pointing
device.
TouchPad is not
working
Incorrect or no device
driver is installed.
Install the correct device
driver using the Add New
Hardware wizard.
Device driver is
loaded but pointing
device does not
work
The wrong mouse is
selected.
Use the keyboard to
select Automatically
detect installed hardware
in the Add New
Hardware wizard. Then
use the arrow keys to
highlight the mouse icon
in the selection box and
choose the correct
mouse hardware.
If you are running
Windows NT 4.0, use the
keyboard to press F6.
Then use the arrow keys
to highlight My
Computer, and press
Enter. Use the arrow
keys to highlight Control
Panel, and press Enter.
Use the arrow keys to
highlight Mouse, and
press Enter. Select the
correct mouse hardware,
and press Enter.
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