Service & Maintenance Manual 5Troubleshooting
5100614_CFD5000 T - CM4.3_Service & Maintenance Manual_T_EN_2020_E
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5 Disconnect the USB memory stick and copy the BIST log files to a PC.
File name example: bistlog_no_YYYY-MM-DD-xxxxxx
5.11 How to Report a Fault
In case it is not possible to troubleshoot and solve a specific problem, please
contact Consilium or one of Consilium's authorized service offices by following
this checklist:
•
Describe the fault symptom, be specific.
•
Describe how the fault situation can be generated.
•
Attach a system log file.
(Instructions for download from the a Control M 4.3 can be found in section
Save the System Log to a USB Memory Stick, page 30).
•
Attach a BIST log file.
(Instructions for download from the a Control M 4.3 can be found in section
Save the BIST Log to a USB Memory Stick, page 30).
•
Attach the configuration file.
(Instructions for download from the a Control M 4.3 can be found in section
Downloading a Configuration File to a USB Memory Stick, page 33).
•
Add your contact information.
Consilium e-mail: got.tps@consilium.se