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EXCEL HR OPERATOR MANUAL
D1796, REV. D, 12/16
Probable Cause: The electrical outlet is defective.
Suggestion: Use another outlet or have the outlet professionally tested and, if
appropriate, repaired.
Probable Cause: The remote interlock plug is not connected to the system console.
Suggestion: Insert the remote interlock plug into the interlock receptacle, and then
turn the keyswitch to the start position.
The treatment beam is not present, although aiming beam operates
properly.
Probable Cause: There is an internal system failure.
Suggestion: Contact Cutera Service (refer to Appendix C).
The treatment beam and aiming beam are not present. Touchscreen
displays and indicators are normal.
Probable Cause: The system is in STANDBY mode.
Suggestion: Place the system in READY mode.
Probable Cause: There is an internal system failure.
Suggestion: Contact Cutera Service (refer to Appendix C).
Inadequate or no aiming beam.
Probable Cause: The aiming beam is either set to “OFF” or at a low setting.
Suggestion: Adjust the aiming beam intensity on the
Information & Adjustment screen. If adjusting the aiming beam does not
resolve the problem, contact Cutera Service (refer to Appendix C).
Low or no energy output (patient reports no sensation).
Probable Cause: The handpiece window is dirty or damaged.
Suggestion: Using a test area, such as an arm, confirm that the handpiece is not
emitting a treatment beam. Check to see if the aiming beam is present.
Clean or replace the handpiece window as described in the Routine User
Maintenance section of this manual. If the problem is not resolved,
contact Cutera Service (refer to Appendix C).
System displays E224 during a procedure.
Probable Cause: The handpiece cooling tip is above the preset temperature.
Suggestion: Do not use a thick layer of gel, as this increases the cooling
requirement.
Ensure that the heat exchanger on the bottom of the system is free of
dust and debris. See the Routine User Maintenance section.
Ensure that the room temperature is below 27° C.
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