D-Link DCS-935L - Page 67

67D-Link DCS-935L User Manual
Appendix E - Warranty
• AfteranRMAnumberisissued,thedefectiveproductmustbepackagedsecurelyintheoriginalorothersuitableshippingpackage
toensurethatitwillnotbedamagedintransit,andtheRMAnumbermustbeprominentlymarkedontheoutsideofthepackage.
Please refer to shipping and packaging instructions located online at http://rma.dlink.com.
• Thecustomerisresponsibleforallin-boundshippingchargestoD-Link.NoCashonDelivery(“COD”)isallowed.ProductssentCOD
willeitherberejectedbyD-LinkorbecomethepropertyofD-Link.Productsshallbefullyinsuredbythecustomerandshipped
to D-Link Systems, Inc., 17595 Mt. Herrmann, Fountain Valley, CA 92708. D-Link will not be held responsible for any packages
thatarelostintransittoD-Link.TherepairedorreplacedpackageswillbeshippedtothecustomerviaUPSGroundoranycommon
carrierselectedbyD-Link.ReturnshippingchargesshallbeprepaidbyD-LinkifyouuseanaddressintheUnitedStates,otherwise
wewillshiptheproducttoyoufreightcollect.Expeditedshippingisavailableuponrequestandprovidedshippingchargesare
prepaid by the customer.
D-Linkmayrejectorreturnanyproductthatisnotpackagedandshippedinstrictcompliancewiththeforegoingrequirements,orforwhichan
RMAnumberisnotvisiblefromtheoutsideofthepackage.TheproductowneragreestopayD-Link’sreasonablehandlingandreturnshipping
chargesforanyproductthatisnotpackagedandshippedinaccordancewiththeforegoingrequirements,orthatisdeterminedbyD-Linknotto
be defective or non-conforming.
Submitting A Claim (Canada):
Thecustomershallreturntheproducttotheoriginalpurchasepointbasedonitsreturnpolicy.Incasethereturnpolicyperiodhasexpiredand
the product is within warranty, the customer shall submit a claim to D-Link as outlined below:
• Customersneedtoprovidetheirreceipt(proofofpurchase)eveniftheproductisregistered.Withoutareceipt,nowarrantyservicewill
bedone.Theregistrationisnotconsideredaproofofpurchase.
• ThecustomermustsubmitwiththeproductaspartoftheclaimawrittendescriptionoftheHardwaredefectorSoftwarenonconformance
insucientdetailtoallowD-Linktoconrmthesame,alongwithproofofpurchaseoftheproduct(suchasacopyofthedatedpurchase
invoicefortheproduct)iftheproductisnotregistered.
• ThecustomermustobtainaCaseIDNumberfromD-LinkTechnicalSupportat1-800-361-5265,whowillattempttoassistthecustomer
inresolvinganysuspecteddefectswiththeproduct.Iftheproductisconsidereddefective,thecustomermustobtainaReturnMaterial
Authorization(“RMA”)numberbycompletingtheRMAformandenteringtheassignedCaseIDNumberathttps://rma.dlink.ca/.
• AfteranRMAnumberisissued,thedefectiveproductmustbepackagedsecurelyintheoriginalorothersuitableshippingpackageto
ensurethatitwillnotbedamagedintransit,andtheRMAnumbermustbeprominentlymarkedontheoutsideofthepackage.Donot
include any manuals or accessories in the shipping package. D-Link will only replace the defective portion of the product and will not ship