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PR-01715, PR-01716 Cover Open
Possible Cause: The cover was not closed securely or was opened during
printing.
Solution: Push down firmly on the front edge of the cover until it clicks
closed.
If the cover does not close...
• Open the printer and make sure the print ribbon cartridge is installed
correctly.
• Check for any items inside the printer, such as a cleaning roller that is out
of place. Fix any problems that you see.
• Make sure that no cards are stuck in the printer. Remove any cards from
inside the printer.
• Make sure the printhead cartridge is installed correctly. The cover will not
close if the printhead cartridge is not installed correctly.
• Make sure that nothing outside the printer prevents the cover from
closing.
If you cannot fix the problem, contact your service provider for assistance.
Related Topics:
“Loading print ribbon” on page 7
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