Finding Information 17
• Solutions — Troubleshooting hints and tips, articles from
technicians, online courses, frequently asked questions
• Community — Online discussion with other Dell customers
• Upgrades — Upgrade information for components, such as
memory, the hard drive, and the operating system
• Customer Care — Contact information, service call and
order status, warranty, and repair information
• Service and support — Service call status and support
history, service contract, online discussions with technical
support
• Reference — Computer documentation, details on my
computer configuration, product specifications, and white
papers
• Downloads — Certified drivers, patches, and software
updates
• Desktop System Software (DSS) — If you reinstall the
operating system for your computer, you should also
reinstall the DSS utility. DSS provides critical updates for
your operating system and support for Dell™ 3.5-inch USB
floppy drives, Intel
®
Pentium
®
M processors, optical drives,
and USB devices. DSS is necessary for correct operation of
your Dell computer. The software automatically detects
your computer and operating system and installs the updates
appropriate for your configuration.
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support
site.
NOTE: Corporate, government, and education customers
can also use the customized Dell Premier Support website at
premier.support.dell.com. The website may not be available
in all regions.
• How to use Windows XP
• Documentation for my computer
• Documentation for devices (such as a modem)
Windows Help and Support Center
1
Click the
Start
button and click
Help and Support
.
2
Type a word or phrase that describes your problem and click
the arrow icon.
3
Click the topic that describes your problem.
4
Follow the instructions on the screen.
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