Getting Help 329
To contact Dell’s technical support service, see "Technical Assistance" and then call the number for
your country as listed in "Contacting Dell."
Problems With Your Order
If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact
Dell for customer assistance. Have your invoice or packing slip handy when you call. For the
telephone number to call, see the contact numbers for your region.
Product Information
If you need information about additional products available from Dell, or if you would like to place an
order, visit the Dell website at
www.dell.com
. For the telephone number to call to speak to a sales
specialist, see the contact numbers for your region.
Returning Items for Warranty Repair or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1
Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently
on the outside of the box.
For the telephone number to call, see the contact numbers for your region.
2
Include a copy of the invoice and a letter describing the reason for the return.
3
Include a copy of the Diagnostics Checklist indicating the tests you have run and any error
messages reported by the Dell Diagnostics.
4
Include any accessories that belong with the item(s) being returned (power cables, software
floppy disks, guides, and so on) if the return is for credit.
5
Pack the equipment to be returned in the original (or equivalent) packing materials.
You are responsible for paying shipping expenses. You are also responsible for insuring any product
returned, and you assume the risk of loss during shipment to Dell. Collect On Delivery (C.O.D.)
packages are not accepted.
Returns that are missing any of the preceding requirements will be refused at Dell’s receiving dock
and returned to you.
Before You Call
NOTE: Have your Express Service Code ready when you call. The code helps Dell’s automated-support
telephone system direct your call more efficiently.
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