Troubleshooting Tools and Utilities 321
Error Messages
Fill out the Diagnostics Checklist as you complete these checks.
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
If the message is not listed, see the documentation for the operating system or the program that was
running when the message appeared.
4-4-4 Cache test failure
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING CHARACTERS: \ / : * ? “ < > | — Do not use these
characters in filenames.
A REQUIRED .DLL FILE WAS NOT FOUND — The program that you are trying to open is missing an essential
file. To remove and then reinstall the program:
1
Click the
Start
button, click
Control Panel
, and then click
Add or Remove Programs
.
2
Select the program you want to remove.
3
Click the
Change or Remove Program
icon.
4
See the program documentation for installation instructions.
ALERT! PREVIOUS ATTEMPTS AT BOOTING THIS SYSTEM HAVE FAILED AT CHECKPOINT [nnnn]. FOR HELP IN
RESOLVING THIS PROBLEM, PLEASE NOTE THIS CHECKPOINT AND CONTACT DELL TECHNICAL SUPPORT —
Contact Dell and report the checkpoint code (nnnn) to the support technician.
ATTACHMENT FAILED TO RESPOND — See "Drive Problems."
BAD COMMAND OR FILE NAME — Ensure that you spelled the command correctly, put spaces in the proper
place, and used the correct pathname.
BAD ERROR-CORRECTION CODE (ECC) ON DISK READ — See "Drive Problems."
CONTROLLER HAS FAILED — See "Drive Problems."
DATA ERROR — See "Drive Problems."
Code Cause
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