288 Solving Problems
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A program stops responding
A program crashes repeatedly
NOTE: Software usually includes installation instructions in its documentation or on a floppy disk or
CD.
A solid blue screen appears
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then restart your computer.
END THE PROGRAM —
1
Press <Ctrl><Shift><Esc> simultaneously.
2
Click
Applications
.
3
Click the program that is no longer responding.
4
Click
End Task
.
CHECK THE SOFTWARE DOCUMENTATION — If necessary, uninstall and then reinstall the program.
ENSURE THAT THE ORIGINAL INSTALLED VERSION OF WINDOWS XP IS INSTALLED ON YOUR COMPUTER
TURN THE COMPUTER OFF — If you are unable to get a response by pressing a key on your keyboard or
moving your mouse, press and hold the power button for at least 8 to 10 seconds until the computer turns
off. Then restart your computer.
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