278 Reinstalling Drivers and the Operating System
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If an exclamation point is next to the device name, you may need to reinstall the driver or install
a new driver.
Reinstalling Drivers and Utilities
NOTICE: The Dell Support website at support.dell.com and your Drivers and Utilities CD provide
approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer
might not work correctly.
NOTE: The Drivers and Utilities CD (ResourceCD) is optional, and as such, may not ship with certain
computers.
Using Windows XP Device Driver Rollback
If a problem occurs on your computer after you install or update a driver, use Windows XP Device
Driver Rollback to replace the driver with the previously installed version.
1
Click the
Start
button and click
Control Panel
.
2
Under
Pick a Category
, click
Performance and Maintenance
.
3
Click
System
.
4
In the
System Properties
window, click the
Hardware
tab.
5
Click
Device Manager
.
6
Right-click the device for which the new driver was installed and click
Properties
.
7
Click the
Drivers
tab.
8
Click
Roll Back Driver
.
If Device Driver Rollback does not resolve the problem, then use System Restore (see "Enabling
System Restore") to return your computer to the operating state that existed before you installed the
new driver.
Using the Optional Drivers and Utilities CD
If using Device Driver Rollback or System Restore does not resolve the problem, then reinstall the
driver from the
Drivers and Utilities
CD (also known as the ResourceCD).
NOTE: The Drivers and Utilities CD (ResourceCD) is optional, and as such, may not ship with all
computers.
NOTE: To access device drivers and user documentation, you must use the Drivers and Utilities CD
while your computer is running Windows.
1
Insert the
Drivers and Utilities
CD.
If this is your first time to use the
Drivers and Utilities
CD, the
Installation
window opens to
inform you that the CD will begin the installation. Click
OK
and respond to the installation
program prompts to complete the installation.
2
Click
Next
at the
Welcome Dell System Owner
screen.
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