314 Troubleshooting Tools and Utilities
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4
Select the
IDE CD-ROM Device
option from the CD boot menu.
5
Select the
Boot from CD-ROM
option from the menu that appears.
6
Type
1
to start the
Drivers and Utilities
CD menu.
7
Type
2
to start the Dell Diagnostics.
8
Select
Run the 32 Bit Dell Diagnostics
from the numbered list. If multiple versions are listed,
select the version appropriate for your computer.
9
When the Dell Diagnostics
Main Menu
appears, select the test you want to run.
Dell Diagnostics Main Menu
1
After the Dell Diagnostics loads and the
Main
Menu
screen appears, click the button for the
option you want.
2
If a problem is encountered during a test, a message appears with an error code and a description
of the problem. Write down the error code and problem description and follow the instructions
on the screen.
If you cannot resolve the error condition, contact Dell
NOTE: The Service Tag for your computer is located at the top of each test screen. If you contact Dell,
technical support will ask for your Service Tag. Your computer’s Service Tag is listed in the System Info
option in system setup.
3
If you run a test from the
Custom Test
or
Symptom Tree
option, click the applicable tab
described in the following table for more information.
Option Function
Express Test Performs a quick test of devices. This test typically takes 10 to 20 minutes
and requires no interaction on your part. Run Express Test first to increase
the possibility of tracing the problem quickly.
Extended Test Performs a thorough check of devices. This test typically takes an hour or
more and requires you to answer questions periodically.
Custom Test Tests a specific device. You can customize the tests you want to run.
Symptom Tree Lists the most common symptoms encountered and allows you to select a
test based on the symptom of the problem you are having.
Tab Function
Results Displays the results of the test and any error conditions encountered.
Errors Displays error conditions encountered, error codes, and the problem description.
Help Describes the test and may indicate requirements for running the test.
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