Solving Problems 287
Lockups and Software Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety instructions
located in the Product Information Guide.
NOTE: If you installed a unique image on your computer or if you had to reinstall your operating
system, run the DSS utility. DSS is available on your Drivers and Utilities CD and at support.dell.com.
NOTE: You must use Microsoft
®
Windows
®
XP Service Pack 1 or later when you reinstall Windows
XP.
The computer does not start up
The computer stops responding
NOTICE: You might lose data if you are unable to perform an operating system shutdown.
CHECK THE KEYBOARD CABLE —
• Ensure that the keyboard cable is firmly connected to the computer.
• Shut down the computer, reconnect the keyboard cable as shown in the
Quick Reference Guide
for your
computer, and then restart the computer.
• Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.
• Remove keyboard extension cables and connect the keyboard directly to the computer.
TEST THE KEYBOARD — Connect a properly working keyboard to the computer, and try using the keyboard.
If the new keyboard works, the original keyboard is faulty.
RUN THE DELL DIAGNOSTICS
CHECK FOR SOFTWARE AND HARDWARE CONFLICTS
CHECK THE DIAGNOSTIC LIGHTS
ENSURE THAT THE POWER CABLE IS FIRMLY CONNECTED TO THE COMPUTER AND TO THE ELECTRICAL
OUTLET
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