Dormakaba c-lever pro User Manual

Troubleshooting Technical Manual
68 HAC Standard fixing - 02/2018dormakaba c-lever pro
9 Troubleshooting
This chapter provides important information on rectifying product errors.
TouchGo option
TouchGo product error analysis can be found after the next chapter.
9.1 Error analysis
Symptoms Possible causes Measures
The use of a master or user
medium is confirmed via vari-
ous acoustic and/or visual
signals by the components
1 x very
short
9 x
flashes
red
– Battery "Low"
(V4 from FW 42.XX)
– Replace the batteries
Door does not open: author-
isation via an authorised user
medium is confirmed by
acoustic signals
1 x very
long
— – Alarm — Battery "Empty" – Replace the batteries
Door does not open: no re-
sponse to authorisation via
an authorised user medium
— — – Battery fully discharged
– Component not pro-
grammed yet
– Emergency power supply,
replace the batteries
– Program the component
Door does not open: author-
isation by an authorised user
medium is confirmed via
acoustic and visual signals
8 x
short
8 x
short
red
– Self-test could not be com-
pleted
– Check or replace the coup-
ling unit
Door does not open: author-
isation by an authorised user
medium is confirmed via
acoustic and visual signals
4 x
short
4 x
short
red
– Medium not programmed
– Outside the time window
– Program medium
– Check time profiles
Door does not open: author-
isation by an authorised user
medium is confirmed via
acoustic and visual signals
1 x long
1 x
short
1 x long
1 x
short
green
– Internal clock in component
has failed
– Check programming and
clock time
User medium cannot be pro-
grammed
— — – 4000 media or groups
already programmed in the
e-module
– Faulty medium
– Not the correct technology
– Contact customer service
Master medium cannot be
programmed
1 x
short
1 x red – E-module already pro-
grammed
– Carry out INI reset for e-
module
Master medium is not detec-
ted
— — – Antenna not connected to
e-module
– No power supply
– Establish connection or
power supply
Other errors 3 x
short
1 x
short
red
1 x
short
green
– Unintentional re-start —

Dormakaba c-lever pro Specifications

General

Brand	Dormakaba
Model	c-lever pro
Category	Door locks
Language	English