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Section 7: Troubleshooting

Trouble [11] Communications Press [11] to determine specific trouble

[05] Alternate Comm Ethernet

The alternate communicator has detected a

network absent condition.

See the communicator installation manual for details.

[06] Receiver 1-4 Absent

Alternate communicator supervision loss or

failure to initialize a receiver.

See the communicator installation manual for details.

[07] Receiver 1-4 Supervision

The alarm system loses communication with an

Ethernet or cellular receiver on the system.

See the communicator installation manual for details.

[09] Alternate Comm Fault

The alternate communicator has not responded

to any poll commands. Alt Comm Fault is

displayed in [*][2] and the event buffer.

See the communicator installation manual for details.

[10] Alternate Comm FTC Fault See the communicator installation manual for details.

Trouble [12] Not Networked Press [12] to toggle through troubles

Trouble Troubleshooting

[01] Zones 1-128

[02] keypad 1-16

[03] Siren 1-16

[04] Repeater 1-8

[05] User 1-16

A device is out of sync with the wireless network

or was not synchronized with the network after

enrollment.

Ensure the device is physically present.

Check the current signal strength and during the last 24 hours.

Replace the battery or press the tamper switch.

Enroll the device again.

IMPORTANT!

Ensure you have the following information available before contacting Customer Support :

Alarm controller type and version, (e.g., HSM2064 1.0):

Note: Version number can be accessed by entering [*][Installer Code][900] on any LCD keypad. This information is also loc-

ated on a sticker on the printed circuit board.

List of modules connected to control panel, (e.g., HSM2108, HSM2HOSTx etc.) .

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DSC Neo Specifications

General