TROUBLESHOOTING 102
TROUBLESHOOTING
The E-42B is a server for copier/printers, and is generally part of a configuration that has
connectivity to the copier/printer and workstations or computers. Problems may occur in one
of three areas:
• Inside the E-42B
• In the interface between the E-42B and the copier/printer
• In the interface between the E-42B and the workstations or computers to which it
is connected
This chapter identifies the source of common problems that may occur with the E-42B and
suggests ways of correcting them. This chapter does not attempt to provide troubleshooting
information for attached computers such as Windows or Mac OS computers, copier/
printeres, or extensive networks. Refer problems in these areas to the appropriate service
departments and network administrators.
If network administrators need to troubleshoot job errors that occur with Command
WorkStation, refer them to Configuration and Setup for more information, including how to
use the Job Error Report feature to collect error information to send to EFI Technical
Support.
When performing the service procedures described in this chapter, follow the precautions
listed in page 11.
Preliminary on-site checkout
Most problems with the E-42B are caused by loose board or cable connections. This section
describes the quick checks that you can do to locate and fix obvious problems. It describes
how to eliminate any problems with external connections to the back of the E-42B, and then
addresses checking internal board and cable connections. Check external and internal
connections before replacing any components.
NOTE: Verify that the network is functioning, no unauthorized software or hardware is
installed on the E-42B, and no problems have occurred with a particular print job or
application. The on-site administrator can help you verify these issues.
For problems that persist after you check the external and internal connections, this section
provides a comprehensive list of internal and external checks that may help you fix the
problem.
To troubleshoot problems that present specific symptoms, see “E-42B error messages and
condition” on page 110. Locate symptoms listed in the table to help you determine possible
causes and steps to remedy them.
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